Optimizing Storage Management with ServiceNow Process Automation

A global company faced challenges managing its IT storage infrastructure, leading to inefficient resource utilization, delays in storage provisioning, and increased costs. By implementing ServiceNow Process Automation, Astrapia helped the company streamline its storage management processes, achieving improved efficiency, reduced downtime, and significant cost savings.

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Business Challenges

1. Manual Request Processing: Storage requests from business units required manual approval and provisioning, causing delays of up to a week.
2. Resource Wastage: Lack of visibility into storage utilization led to overprovisioning and underutilized resources.
3. Inconsistent Processes: Different teams used varying processes for storage requests, creating confusion and inefficiencies.
4. Limited Reporting: IT teams lacked real-time data on storage usage, making capacity planning reactive rather than proactive.

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Solution

Astrapia implemented ServiceNow Process Automation to optimize the company’s storage management lifecycle. Key elements included:

Centralized Request Management:

1. Created a self-service portal for business units to request storage.
2. Standardized storage request forms with predefined options for storage type, size, and urgency.

Automated Workflows:

1. Used Flow Designer to automate approval workflows based on predefined criteria, such as storage size and business priority.
2. Integrated with backend systems (e.g., VMware, NetApp) to automate storage provisioning.

Monitoring and Alerts:

1. Implemented real-time storage monitoring using ServiceNow's ITOM module.
2. Set up automated alerts for storage thresholds to proactively manage capacity.

Reporting and Insights:

1. Designed dashboards to provide IT managers with real-time visibility into storage usage, trends, and forecasts.
2. Enabled data-driven decision-making for capacity planning and cost optimization.